PURE HELLENIC FOODS S.A. acknowledges the importance of confidentiality of data that is entrusted within its scope of activities and therefore complies with EU General Data Protection Regulation.
In general, you can visit PURE HELLENIC FOODS S.A. ‘s Web site on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when you willingly hand over your personal data to us, so that we are able to provide you with information and specific services.
USING AND SHARING PERSONAL INFORMATION
You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or e-mail id, to correspond with you, to process an order, or give us your credit card details to buy something from us. We intend to let you know how we will use such information before we collect it from you if you agree on that. By navigating through our website, you will be given the option to tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests. In this case, we will respect your wishes.
DATA THAT WE COLLECT
– Personal information of our clients and their representatives, such as name, e-mail, residence address, telephone number, financial and tax data.
– Data for invoicing purposes (VAT, address, company details) so as your order can be registered and processed.
– Website activity data, which occur during your visit of our website, such as IP address, operational system, etc.
SCOPE OF PROCESSING
-Identification when entering our website
In case you have already created a personal account during your former visits, we will be processing your data as soon as you access it.
The information you provide to PURE HELLENIC FOODS S.A. on our Web site may also be used by us and selected third parties for marketing purposes. Before we use it, however, we will request your formal consent.
-Financial Balance check
Data that has been supplied to us in the course of a transaction may be used for verifying the fulfillment of your financial obligations towards our Company.
-Handling of claims
We may use your data during the examination of your claims regarding customer care or when you are exercising legal rights.
-Services’ Quality Monitoring
Regarding specific internet transactions, you may need to contact us or we may need to contact you. Please keep in mind that PURE HELLENIC FOODS S.A.’s general policy is to monitor and, in some cases, record such conversations for personnel training courses or quality assurance. For each one of said cases, you will be informed in advance and the data collected will be processed and stored using the aforementioned methods.
Your IP address is a number that is rendered to your computer each time you access the internet. It enables personal computers to be recognized and interact with servers. IP addresses that appear to belong to visitors may be recorded for safety reasons and systems diagnosis. Said data may also be used in a collective format in order for us to examine and assess the website’s efficiency.
REVEALING DATA TO THIRD PARTIES
We do not share personal data with third parties that are not connected with us, with the exception if and when this is necessary regarding our professional scope and needs or it is required by law.
PURE HELLENIC FOODS S.A. may also reveal personal data when needed to respond to claims made by the Law enforcing Agencies or in case that such action is required by law or by a Court’s ruling.
PURE HELLENIC FOODS S.A. will never sell your personal data to third parties. In addition, PURE HELLENIC FOODS S.A. will not transmit your personal data to random third parties.
In case that personal data are transferred to a third country (a country outside Europe), we use all the appropriate safeguards, such as the European Commission’s standard data protection clauses.
INFORMATION SECURITY AND QUALITY
We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality.
During the time that we keep and process your personal data, we have embodied all necessary procedures so that they are protected from unauthorized access, revelation, alteration or destruction.
- We encrypt and anonymize collected data
- We possess a safe browsing feature on our website
- We check via physical and electronic security measures (Firewalls) the collection and processing of your data, as well as its future storage within our Company.
- All aforementioned processes are handled by specific specially authorized personnel, who are contractually obliged to follow all requirements related to data protection by law. Consequently, access to your data is only allowed to employees or suppliers that are fully aware of their responsibility to handle and protect your data with care, or severe legal (civil and criminal) charges shall be pressed upon them in case of fault.
From time to time we may supplement information you give us via PURE HELLENIC FOODS S.A. ‘s Web site with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.
DATA RETENTION PERIOD
PURE HELLENIC FOODS S.A. will keep your data stored only for the period of time that they are necessary according to the reason for which they were collected, or, until their deletion has been requested, with the exception of specific cases when contractual obligations or the law requires otherwise.
The retention times of personal data are reflected in the processing records of PURE HELLENIC FOODS S.A..
Some categories of data are retained for longer than expected for the purpose of defending the company’s rights and exercising its legitimate claims. Processing in such cases will take as long as it takes for the lapse of the claims, the irrevocable termination of judicial or administrative proceedings in which we may be involved or the completion of an out-of-court dispute resolution procedure between us.
Other cases of a longer retention period are cases of accident and security incident investigation.
Everybody has the right, by contacting us, to request information or exercise your rights deriving from articles 12-22 of the GDPR, free of charge, specially:
- About the way personal data is processed and stored.
- About the way you may gain access to such personal data.
We have the obligation to answer your request within one month of its reception. If the request is too complicated or there are too many requests to handle, this deadline shall be extended by one month.
You may also submit a complaint to the Greek Data Protection Authority:
Address: Kifissias 1-3 Ave., Athens, 115 23, Greece
Telephone number: (0030) 210 6475600
Fax: (0030) 210 6475628
Cookies are is a small pieces of data sent which are used for remembering information in browsers Cookies are used for the storing and gathering of other information in computers, mobile devices and other equipment. We use them in order to make this site run smoothly, as by using them the site ‘remembers’ your former actions and preferences for a short period of time, eliminating the need for you to reset them in your next visit.
How to Control Cookies
You have the ability to control and delete cookies according to your will. For further information, please contact aboutcookies.org, or visit the help pages of your browser or your computer. You can always delete all cookies that are present in your computer, you can also set all the browsers you use and prevent the installation of cookies. In this case, you must keep in mind that some features of this site may not function properly if you choose to block the installation of cookies in your browser.
Certain companies help us deliver interactive on-line advertising such as banner ads. These companies may collect and use information about customers to help us better understand the offers, promotions, and types of advertising that are most appealing to our customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, you would prefer that these companies not collect such information, please visit www.networkadvertising.org and follow the “opt-out” instructions.
LINKS TO Web sites NOT OWNED BY PURE HELLENIC FOODS S.A.
PURE HELLENIC FOODS S.A. Web site may contain links to other Web sites. PURE HELLENIC FOODS S.A. is not responsible for the privacy practices or the content of those other Web sites.
PURE HELLENIC FOODS S.A. is well aware of the responsibility of protecting children’s personal data. Our website is not addressed to minors (under 13 years old). Our policy is to not collect and retain personal data belonging to a person younger than the age of 13.
NOTIFICATION OF CHANGES
A notice will be posted on our Web site home page for 30 days whenever this privacy statement is changed in a material way.
For any information and/or clarification regarding the aforementioned, please do not hesitate to contact Mrs. Emmanuela Fotsala (telephone: +302130020120, e-mail: firstname.lastname@example.org)